Patients Satisfaction Analysis of Nutrition Service Program with Quantitative and Qualitative Method at Puskesmas Sukarami Palembang 2015

Dra. Rohanta Siregar, Susyani, Manuntun Rotua

Abstract: This research have purpose to determine patients satisfaction of nutrition service program (ASI Exclusive, MPASI, and recovery PMT) at posyandu sukarami Palembang 2015. This research used quantitative method addressed to Head of the Health Department, Lead Puskesmas and Nutritionist as interviewees for variable investigated. The subjects of this research were posyandu puskesmas sukarami. Data analysis of this research using Chi-square and T-Test to determine the relationship between patient?s satisfaction and nutrition service program ASI exclusive, MPASI, and recovery PMT. There is significant relationship between ASI exclusive and service program of ASI exclusive at 10 posyandu puskesmas sukarami with p value 0, 001. There is significant relationship between the footstep of MPASI and MPASI program with p value 0, 000. There is significant relationship between changes in body weight of children 6-57 months and recovery PMT program with p value and uji T- test of 0, 000. There is relationship among presence, care, and health personnel appearance with patient?s satisfaction in service program of ASI exclusive with p value (0, 000, 0, 000, 0, 000). There is relationship among presence, care and health personnel appearance with patient?s satisfaction in service program of MPASI with p value (-, -, 0, 021, 0, 008). There is relationship between patients satisfaction and reliability of medical personnel to service program of MPASI with p value (0, 000).

Keywords: ASI exclusive, MPASI, PMTP, MPASI Biscuit dan Instan Pour, Family Food