Implementation of Total Quality Management in Higher Education Institutions

Pushpa L

Abstract: In order to fuel the socio-economic development of the country, higher education is playing a more active role in our country and this requires a paradigm shift in terms of governance and service delivery. Higher education institutions must become more innovative leading to quality institutions of knowledge production and dissemination. Realizing the importance of higher education is important to improve the performance of this sector. Total Quality Management (TQM) in HEI is a perception, which these institutions can only attain through long period of planning, formulation and execution of annual quality program that definitely moves towards the accomplishment of the vision. Implementation of TQM concepts is one of such degree, which will go a long way in reviving the higher education system by embedding the awareness of quality. This study endeavors to analyze TQM in higher education and outline the literature on Implementation of TQM in HEI ensuring that the requirements of the stakeholders are met.

Keywords: Total Quality Management, Higher Education Institutions, Annual Quality Programmes, Implementation of TQM, Stakeholders