Top Ten Skills Demanded by the Private Sector of the Labour Market Using Quality Function Deployment (QFD)

Abdulaziz Alrowaih

Abstract: The purpose of this paper is to develop a system to enhance the quality of vocational training programs in Kuwait by using the concept of Quality Function Deployment (QFD). The approach starts by investigating the private sector of the labour market. Interviewing of a sample group of the private sector companies was done to know their expectations of the performance of vocational training outcomes. Then, QFD was applied to find the technical requirements, which will help in satisfying the market?s expectations to design new programs that lead to enhance the quality of the outcome of the Vocational Training. The house of quality technique allows prioritizing the technical descriptors based on the technical difficulty, target value, absolute weight, and relative weight.

Keywords: Engineering education, Systems engineering for training quality, Vocational training management, House of quality for training.