Simulation of Waiting Line System Using Single-Line Multiple-Channel Models: A Case Study of NNPC Mega Stations in Owerri and Enugu State, Nigeria

Ogunoh Arinze V.; Ezeliora C. Daniel; Okoye Patrick U.; Umeh Maryrose N

Abstract: The research study?s the waiting line system in NNPC Mega Station at Enugu and Owerri all are cities in Nigeria. The technique used for the analysis is the simulation of the single-line multiple channel technique. The used of the existing single-line multiple-channel models were absolved to analysis the data. From the result, it was observed that the number of servers needed to utilize the queuing systems in the two case study establishments were eight servers respectively. The results were also recommended to the case study establishments.

Keywords: Arrival Rate, Service Rate, Waiting line, Probability, Servers, Waiting Time, System Capacity, System Utilization, Queuing System and Matlab Programme