A Study on TQM and Statistical Tools are Very Essential to Improve the Quality in an Educational Institution

Rallabandi Srinivasu, Prof. G.V.S.R. Anjaneyulu

Abstract: The implementation of Total Quality Management (TQM) in education organizations enables market competitiveness, innovation, flexibility and financial potential. TQM consolidates the motivation and creativity of its employees through its organization and thus generates great potential for improvement. TQM enables better control of processes in planning, design, distribution and contributes to greater flexibility. This paper gives an overview of the research in the area of TQM implementation in education. The overall objective of this paper attempts to theoretically conceptualize and principles of TQM involved and how it can be used to improve the quality of an academic institution. Most of the principles of TQM can be implemented in the area of education and training. This paper highlights the essence of TQM and explains how higher education institutions can improve the quality by implementing TQM principles. This may result in a process of teaching and learning, which particularly emphasizes gaining good results in examinations. TQM is a vision, which the educational institution can only achieve through long-term planning, by drawing up and implementation annual quality plans, which gradually lead the firm towards the fulfilment of the vision.

Keywords: Total Quality Management, Higher Educational Institutions, Technical Institutions, Schools, Knowledge management, Strategic Management, Quality, Statistical Tools, Continuous Improvement and Principle of TQM